ibex. is an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.

• Ability to initiate a project with the teams i.e. Meetings

• Ability to identify major requirement, high-level scope, High level timeline/Estimates, stakeholders. High-level risk etc.

• Ability to identify Requirement Gathering and Scope.

• Ability to build Project Schedule or High-level Roadmap

• Develop and implement move project plan through collaboration with the team

• Ability to identify the roles and responsibilities based on the skill required to complete the project activities

• Develop and maintain project release plans on PM tools i.e. MS Project, Smartsheet.

• Ability to Establish project communications for small to large scale cross functional teams

• Ability to apply PM concepts when needed

• Ability to identify Risks based on own experience or working with the project team and letting them identify risk.

• Identify and maintain required Deliverables that are related to the project(s).

• Analyze planned vs actual work done i.e. Monitoring & controlling

• Consult with the cross functional team in the execution of the project

• Logs issues face by project team and resolve timely issue

• Ability to Raise the ‘RED ’concerns when needed

• Ability to Follow escalation path

• Monitoring project progress and Keep stakeholders aligned.

• Ability to close out the project after validating all scope planned vs delivered deliverables

• Ability to work on support/operation task

• Support senior project manager(s) on large projects or initiatives where appropriate to ensure accurate and current project documentation and artifacts are meeting with best practices

• Primarily responsible for small to medium sized projects (3-4), with opportunities to work on larger projects or critical projects (at least 1) concurrently

• Documentation i.e. Meeting notes, Issue logs and follow Processes.

• PM concepts i.e. preferably PMI i.e. business Case, charter, build versus buy, alternative analysis, estimations, Knowledge areas. Phases

• Basic Network, basis Sysops, basic software Development concepts, Database concept

• Analytical Skills breaking down big task into smaller

Education IT Graduate
Experience Core PM experience (2-3) years
Reporting Time Eastern Time