Ibex is looking for a Network Engineer with intermediate-level expertise in resolving hardware and software platform issues within a complex, multi-layered network infrastructure.

• Experienced in WAN protocols (BGP, EIGRP, OSPF) and LAN/WLAN technologies (DNS, IP addressing, QoS, Spanning Tree, Multicast), with hands-on expertise in Cisco Catalyst switches and Cisco ISR/ASR routers

• Troubleshoot and provide Tier 1/2/3 support to diagnose and resolve escalated issues that may lead to service degradation or interruptions across the Data Center, Disaster Recovery (DR) site, regional hubs, and all branch locations

• Knowledge of next-generation firewalls (multi-vendor: Cisco ASA, Palo Alto, FortiGate) and security products/practices including ACLs, firewalls, VPNs, etc.

• Proficient in proactive network monitoring using tools like SolarWinds and PRTG across 1,000+ devices; solid understanding of NMS/Syslog monitoring, alerting, and escalation processes

• Familiar with wireless access controllers and access points

• Intermediate understanding of network system design principles, best practices, and standards

• Strong written and verbal communication skills, including the ability to deliver project-level presentations to business stakeholders

• Excellent troubleshooting and critical thinking skills to analyze and resolve complex technical issues

• Capable of drafting and documenting network designs, configurations, and operational standards

• Project experience implementing core infrastructure, networking, and cloud-based services for business teams or consumers

• Skilled in configuring and installing various network devices and services (e.g., routers, switches, firewalls, VPNs, etc.)

• Familiar with 24x7 operations and rotational NOC-based shift environments

• Proactive monitoring of a 1,000+ device network using tools such as SolarWinds and PRTG; strong knowledge of NMS/Syslog monitoring, alerting, and escalation procedures

• Hands-on experience with Cisco IOS, Cisco ASA, Palo Alto firewalls, Fortinet Wireless, SolarWinds, and other network management utilities

• Expertise in routing, switching, and VPN troubleshooting, with a solid understanding of WAN and internet multi-homing architecture

• Knowledge of wireless access controllers and access points

• 2–4 years of experience in a relevant networking role

• Master’s or Bachelor’s degree in Computer Science or Engineering

• CCNA certification is required; CCNP or equivalent (certified) is preferred