Carrier & Colocation Management
- Design and implement carrier-neutral interconnection strategies (e.g., Equinix, Digital Realty, STT GDC).
- Manage Colo providers and data centre infrastructure, including cross-connects, peering agreements, and direct cloud on-ramps (AWS Direct Connect, Azure ExpressRoute etc).
- Optimize Meet-Me Room (MMR) utilization for low-latency, high-performance connectivity.
Vendor & Portfolio Oversight
- Lead the full lifecycle of carrier services: RFP, selection, contract negotiation (MSAs/SLAs/IRUs), and decommissioning.
- Develop multi-carrier redundancy strategies to ensure 99.99% uptime globally.
- Negotiate cost-effective agreements with carriers and Colo providers, focusing on performance guarantees.
Financial & Budget Management
- Oversee telecom/Colo budget, identifying cost-saving opportunities (e.g., consolidating cross-connects, renegotiating IRUs).
- Audit global telecom invoices, resolve billing disputes, and reclaim credits for overcharges.
- Benchmark pricing trends in US (FCC), APAC (PTA, TRAI), and MEA (TDRA, CITC) to ensure competitive rates.
Technical & Compliance Governance
- Conduct Quarterly Business Reviews (QBRs) with carriers and Colo providers, enforcing KPIs for latency, jitter, and packet loss.
- Forecast bandwidth and Colo space requirements to support business growth.
- Ensure compliance with regulatory bodies:
Middle East: TDRA (UAE), CITC (Saudi Arabia)